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Warranty

Greater security for your investment

We value your watch and the importance of a trustworthy purchase. That's why we go beyond the manufacturer's warranty — with our own transparent Uhrinstinkt warranty.

Our Warranty

Warranty period by model type

As a buyer, you receive an additional warranty from us on the functionality of your watch — starting from the invoice date.

24months

New Watches

Full functional warranty

Covering mechanical faults and manufacturing defects, from the invoice date.

12months

Certified Pre-Owned

Full functional warranty

Covering mechanical faults and manufacturing defects, from the invoice date.

Important when making a claim

The Uhrinstinkt warranty can be claimed **exclusively through our house** and is non-transferable. Your statutory warranty rights remain unaffected.

Two paths to repair

Manufacturer's warranty

If your watch still has remaining international manufacturer's warranty, two options are available to you. We recommend processing through us for full insurance coverage.

Your options:

  • Through Uhrinstinkt — Send the watch in for repair via our insured service.
  • On site — Visit an authorised dealer near you.

Scope & exclusions

General warranty conditions

Our warranty follows the standards of the respective manufacturer's warranty and exclusively covers mechanical faults and manufacturing defects that have arisen through no fault of your own.

Not covered are:

  • Normal wear and tear, for instance on the bracelet
  • Damage from accidents, improper handling or external influences
  • Water damage from improper use
  • Theft or loss
  • Modifications using non-original components

Important in case of service

Please note: A watch sent to us is **only insured** if you use our return portal or receive the shipping label directly from us.

Is your watch not working properly?

Our service team is here for you

We review your warranty case personally and arrange the necessary steps. Available Monday to Friday from 10:00 to 16:00.